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Privacy Policy

1. Introduction

Oliver Roofing Ltd (“we”, “us”, “our”) is a family-owned roofing specialist serving residential and commercial clients in Newcastle and surrounding areas. With over 25 years in business, we offer installations, repairs, maintenance, guttering, flat and rubber roofs, chimney rebuilds, leadwork, and more. 

2. Data Controller & Contact Details

Oliver Roofing Ltd
21 Kingston Avenue, Newcastle upon Tyne NE6 2SQ
 0191 366 2918 · 07730 221293 ·  info@oliverroofingltd.co.uk

3. Personal Data We Collect

  • Quotes/bookings: name, contact info, address, service requested

  • Communications: via phone, email, contact forms

  • Website analytics: anonymised IP, browser/device info, pages visited and session duration—via essential and performance cookies only; no advertising or profiling cookies used

4. How We Use Your Data

We use your data to:

  • Prepare quotes, plan and complete roofing services (installations, repairs, maintenance, guttering, chimney/leadwork)

  • Send confirmations, invoices, reminders, and follow‑ups

  • Enhance our customer experience via anonymised analytics

  • Retain records for legal, warranty, VAT, and insurance compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfil service requests

  • Legitimate interests: to manage and improve our business

  • Consent: for optional communications

  • Legal obligation: to retain financial and compliance records

6. Data Sharing

We do not sell or rent personal data. It may be shared only with:

  • GDPR-compliant service providers (e.g. hosting, email, analytics)

  • Insurance providers or regulators, only if legally required

7. Cookies & Tracking

  • Essential cookies: necessary for forms and site operation

  • Performance cookies: anonymised analytics only
    No advertising, profiling, or third-party tracking cookies are used.

8. Data Retention

  • Service and enquiry records: retained for 7 years

  • Analytics data: anonymised sessions deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have rights to access, correct, erase, restrict, or port your data; withdraw consent; and lodge complaints with the ICO. Please contact us to exercise these rights.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training—following industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated periodically. Continued use of our website implies acceptance. The Effective Date above reflects the current version.

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